How to get answers to your questions

Sign up for the 90 day free trial. You will have all the time you need to test and demonstrate the benefits of Promato and also time enough to process through a couple of committee meetings.

No. Only current members are counted when calculating the annual fee for using Promato. Past members remain in the database and can be reactivated at any time. The first year's fee is based either, on your member numbers after the 90 day free trial, or we will trust you to estimate your likely numbers.

No, but it does keep an audit trail of membership fees transactions which can be very useful for reconciling with your bank account.

They are independent systems but offer the same functionality. Promato is exclusive to Tennis New Zealand clubs. Club2ic is available to any club or organisation.

Use the Member Types option in the Admin menu. There can be any number of types.

These are variables that are used to record custom data about members. e.g. key number, team membership, skill level. A Club can define up to 6 club codes in the menu Admin/Set up. The club codes can also be used in the Advanced Search.

Yes. Members can be imported from a spreadsheet. Contact us for the format and details.

If the first line is printing too high, or low, on the page, then; on the print preview window, click menu File/Page Setup and change your Top Margin.

Printing of labels is often a hassle due mainly to alignment problems and the subtle differences between printers. It is best to first do a test print on plain paper and check the spacing. Also see the previous question re page overflow. There are 2 label options at present - 8 rows by 3 columns, or 10 by 3. Others can be added on request.

People often change their email address and forget to tell everyone. The Advanced Search function allows you to quickly find who belongs to any failed email addresses (i.e. undeliverable or bounced). You do not have to enter the whole email address - any part of the address is fine (e.g. searching for hotmail will find everybody with a hotmail address).

Use the Advanced Search function and put the word nothing in the email box. Similarly use the word anything to list all members who do have an email address.

2 mb.

Yes. Search for the member by keying both their first and last names in the Search box. Now just Email the List.

Yes. Define your club email address (e.g. secretary@mygreatclub.com) via the menu Email Options. A standard email signature can also be defined.

The year end is the date at which membership subscriptions to your club expire. In Promato it is called the Fees Renewal Date. It can be any date and is defined in the Admin/Fees Renewal menu. It needs to be updated before you start taking subscriptions for the new year. e.g. If it is now August 2009 and memberships expire on 1st September, then you would update the Fees Renewal Date to 1st September, 2010.

After updating the Fees Renewal Date to next year, a process is run to reset all members, who are no longer financial, to Unpaid. They are still considered current members but with a Fees Status of Unpaid. If a member does not rejoin then you can set their Status to Past and they will no longer be counted in the Statistics snapshot.

Yes. When capturing the fee payment, select Part Paid as the new fees status. Part Paid members are counted separately in the Statistics snapshot and can also be selected in the Advanced Search.

Promato uses a Fees Status of Honorary to record members who do not pay for their membership. Honorary members are counted separately in the Statistics snapshot and can also be selected in the Advanced Search.