How to get answers to your questions

Everyone needs a little help at some time and we hate to see anyone get stuck. Here are the support options for Promato:
  1. Click the Help ? at the top right of any screen to see explanations for that page (here's an example).

  2. Browse the Frequently Asked Questions below.

  3. Ask your Club Administrator for assistance.

  4. Contact Topspin Systems with your question.

Frequently Asked Questions


How do I convince my committee?

Are past members charged for in the annual fee?

Is Promato a financial system?

Is Promato the same as Club2ic?

Set up

How are Member Types defined?

What are Club Codes and how are they defined?

Can membership data be imported?


Problems with page overflow

Printing sticky labels


Finding out who an undeliverable email was for?

How to list members who do not have email addresses?

What is the maximum size of an attachment?

Can I use Promato to email a single member?

Can a club email address be used to send emails?

Fees processing

What and when is the year end?

What happens in the year end process?

Can Part payment of fees be recorded?

How can Free memberships be recorded?

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